Applicability of agent based systems in customer knowledge management

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Applicability of agent based systems in customer knowledge management

Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises. This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems. This is to provide a framework to acquire the cryptic knowledge from and...

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Bibliographic Details
Main Authors:	Homayouni, Seyed Mahdi, Tang, Sai Hong
Format:	Conference or Workshop Item
Language:	English
Published:	Universiti Utara Malaysia 2008
Online Access:	http://psasir.upm.edu.my/id/eprint/59738/ http://psasir.upm.edu.my/id/eprint/59738/1/359-363-CR156.pdf

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