Usage of WhatsApp in relation to employee engagement in a telecommunication company
WhatsApps application, the most talk-about mobile MIM application made available for any smartphone in the market. WhatsApp allows exchanging of real time text messages either to individual or group. The usage of WhatsApp has changed the way people communicate either personally and professionally. T...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society
2018
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| Online Access: | http://psasir.upm.edu.my/id/eprint/59252/ http://psasir.upm.edu.my/id/eprint/59252/1/Usage_of_Whatsapp_in_Relation_to_Employee_Engagement_in_a_Telecommunication_Company1.pdf |
| _version_ | 1848853873517658112 |
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| author | Ariffin, Zaifunizam Omar, Siti Zobidah |
| author_facet | Ariffin, Zaifunizam Omar, Siti Zobidah |
| author_sort | Ariffin, Zaifunizam |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | WhatsApps application, the most talk-about mobile MIM application made available for any smartphone in the market. WhatsApp allows exchanging of real time text messages either to individual or group. The usage of WhatsApp has changed the way people communicate either personally and professionally. This paper is to investigate the relationship of WhatsApp usage and employee engagement in the organization. Almost all respondents use Whatapps and believe WhatsApp is a useful communication application. The paper indicates that there is a relationship between WhatsApp usage and employee engagement. Thus, WhatsApps application may be used as an effective internal communication tool to disseminate and sharing information. |
| first_indexed | 2025-11-15T11:00:53Z |
| format | Article |
| id | upm-59252 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:00:53Z |
| publishDate | 2018 |
| publisher | Human Resource Management Academic Research Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-592522018-02-27T02:14:41Z http://psasir.upm.edu.my/id/eprint/59252/ Usage of WhatsApp in relation to employee engagement in a telecommunication company Ariffin, Zaifunizam Omar, Siti Zobidah WhatsApps application, the most talk-about mobile MIM application made available for any smartphone in the market. WhatsApp allows exchanging of real time text messages either to individual or group. The usage of WhatsApp has changed the way people communicate either personally and professionally. This paper is to investigate the relationship of WhatsApp usage and employee engagement in the organization. Almost all respondents use Whatapps and believe WhatsApp is a useful communication application. The paper indicates that there is a relationship between WhatsApp usage and employee engagement. Thus, WhatsApps application may be used as an effective internal communication tool to disseminate and sharing information. Human Resource Management Academic Research Society 2018 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/59252/1/Usage_of_Whatsapp_in_Relation_to_Employee_Engagement_in_a_Telecommunication_Company1.pdf Ariffin, Zaifunizam and Omar, Siti Zobidah (2018) Usage of WhatsApp in relation to employee engagement in a telecommunication company. International Journal of Academic Research in Business and Social Sciences, 8 (1). pp. 435-452. ISSN 2222-6990 http://hrmars.com/index.php/journals/archive_detail/IJARBSS/198 10.6007/IJARBSS/v8-i1/3818 |
| spellingShingle | Ariffin, Zaifunizam Omar, Siti Zobidah Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title | Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title_full | Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title_fullStr | Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title_full_unstemmed | Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title_short | Usage of WhatsApp in relation to employee engagement in a telecommunication company |
| title_sort | usage of whatsapp in relation to employee engagement in a telecommunication company |
| url | http://psasir.upm.edu.my/id/eprint/59252/ http://psasir.upm.edu.my/id/eprint/59252/ http://psasir.upm.edu.my/id/eprint/59252/ http://psasir.upm.edu.my/id/eprint/59252/1/Usage_of_Whatsapp_in_Relation_to_Employee_Engagement_in_a_Telecommunication_Company1.pdf |