A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley
The purpose of this study to investigate the factors influencing employee engagement among Gen Y at McDonald’s in Klang Valley. The primary objective of this paper is to determine the relationships between the employee engagement factors (leadership, communication, rewards and recognition, work-life...
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Faculty of Educational Studies, Universiti Putra Malaysia
2017
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/58781/ http://psasir.upm.edu.my/id/eprint/58781/1/35-27.pdf |
| _version_ | 1848853741623574528 |
|---|---|
| author | Ismail, Juniza |
| author_facet | Ismail, Juniza |
| author_sort | Ismail, Juniza |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of this study to investigate the factors influencing employee engagement among Gen Y at McDonald’s in Klang Valley. The primary objective of this paper is to determine the relationships between the employee engagement factors (leadership, communication, rewards and recognition, work-life balance and training and development) among Gen Y at McDonald’s in Klang Valley. A qualitative and quantitative study was deployed by the researcher. This research consists of semi-structured interview with the representive from headquarter and restaurant manager. Meanwhile, self-administered questionnaire is used to collect information on employee engagement among the Gen Y at the restaurant branch. The findings analysis indicates the factors of engagement have correlations with employee engagement. However, the variables that had major impact were leadership and communication. A special focus and effort is required on the least significant factors by promoting a healthy work-life balance for its Gen Y employees, interesting approach in training into a ‘learning playground’ and flexible salary payments for employees. |
| first_indexed | 2025-11-15T10:58:48Z |
| format | Conference or Workshop Item |
| id | upm-58781 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:58:48Z |
| publishDate | 2017 |
| publisher | Faculty of Educational Studies, Universiti Putra Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-587812018-02-05T08:31:46Z http://psasir.upm.edu.my/id/eprint/58781/ A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley Ismail, Juniza The purpose of this study to investigate the factors influencing employee engagement among Gen Y at McDonald’s in Klang Valley. The primary objective of this paper is to determine the relationships between the employee engagement factors (leadership, communication, rewards and recognition, work-life balance and training and development) among Gen Y at McDonald’s in Klang Valley. A qualitative and quantitative study was deployed by the researcher. This research consists of semi-structured interview with the representive from headquarter and restaurant manager. Meanwhile, self-administered questionnaire is used to collect information on employee engagement among the Gen Y at the restaurant branch. The findings analysis indicates the factors of engagement have correlations with employee engagement. However, the variables that had major impact were leadership and communication. A special focus and effort is required on the least significant factors by promoting a healthy work-life balance for its Gen Y employees, interesting approach in training into a ‘learning playground’ and flexible salary payments for employees. Faculty of Educational Studies, Universiti Putra Malaysia 2017 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/58781/1/35-27.pdf Ismail, Juniza (2017) A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley. In: Graduate Research in Education Seminar (GREduc) 2017, 16 Dec. 2017, Faculty of Educational Studies, Universiti Putra Malaysia. (pp. 189-199). |
| spellingShingle | Ismail, Juniza A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title | A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title_full | A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title_fullStr | A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title_full_unstemmed | A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title_short | A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley |
| title_sort | study on factors influencing employee engagement among gen y employees in mcdonald's klang valley |
| url | http://psasir.upm.edu.my/id/eprint/58781/ http://psasir.upm.edu.my/id/eprint/58781/1/35-27.pdf |