A study on factors influencing employee engagement among Gen Y employees in McDonald's Klang Valley
The purpose of this study to investigate the factors influencing employee engagement among Gen Y at McDonald’s in Klang Valley. The primary objective of this paper is to determine the relationships between the employee engagement factors (leadership, communication, rewards and recognition, work-life...
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| Format: | Conference or Workshop Item |
| Language: | English |
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Faculty of Educational Studies, Universiti Putra Malaysia
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/58781/ http://psasir.upm.edu.my/id/eprint/58781/1/35-27.pdf |
| Summary: | The purpose of this study to investigate the factors influencing employee engagement among Gen Y at McDonald’s in Klang Valley. The primary objective of this paper is to determine the relationships between the employee engagement factors (leadership, communication, rewards and recognition, work-life balance and training and development) among Gen Y at McDonald’s in Klang Valley. A qualitative and quantitative study was deployed by the researcher. This research consists of semi-structured interview with the representive from headquarter and restaurant manager. Meanwhile, self-administered questionnaire is used to collect information on employee engagement among the Gen Y at the restaurant branch. The findings analysis indicates the factors of engagement have correlations with employee engagement. However, the variables that had major impact were leadership and communication. A special focus and effort is required on the least significant factors by promoting a healthy work-life balance for its Gen Y employees, interesting approach in training into a ‘learning playground’ and flexible salary payments for employees. |
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