APA (7th ed.) Citation

Kasiri, L. A., Teoh, K. G. C., Sambasivan, M., & Md. Sidin, S. (2017). Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty. Elsevier.

Chicago Style (17th ed.) Citation

Kasiri, Leila Agha, Kenny Guan Cheng Teoh, Murali Sambasivan, and Samsinar Md. Sidin. Integration of Standardization and Customization: Impact on Service Quality, Customer Satisfaction, and Loyalty. Elsevier, 2017.

MLA (9th ed.) Citation

Kasiri, Leila Agha, et al. Integration of Standardization and Customization: Impact on Service Quality, Customer Satisfaction, and Loyalty. Elsevier, 2017.