Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

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Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using...

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Bibliographic Details
Main Authors:	A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Wee, Hassnah
Format:	Article
Language:	English
Published:	2016
Online Access:	http://psasir.upm.edu.my/id/eprint/55434/ http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf

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