A confirmatory factor analysis in a study of consumer complaint behaviour, satisfaction with complaint handling and relationship quality

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A confirmatory factor analysis in a study of consumer complaint behaviour, satisfaction with complaint handling and relationship quality

A study was conducted to examine the relationships of consumer complaint behaviour, satisfaction with complaint handling and relationship quality in the Malaysian mobile phone services industry. A total of 285 complainers of mobile phone users were selected as the respondents. This paper presents th...

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Bibliographic Details
Main Authors:	A Rahman, Mohd. Khirzanbadzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Jaafar, Norlida
Format:	Article
Language:	English
Published:	TextRoad Publication 2016
Online Access:	http://psasir.upm.edu.my/id/eprint/54830/ http://psasir.upm.edu.my/id/eprint/54830/1/A%20confirmatory%20factor%20analysis%20in%20a%20study%20of%20consumer%20complaint%20behaviour%2C%20satisfaction%20.pdf

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