In-flight food delivery and waste collection service: the passengers perspective and potential improvement

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In-flight food delivery and waste collection service: the passengers perspective and potential improvement

Increased competition in the commercial air transportation industry has made service quality of the airlines as one of the key competitive measures to attract passengers against their rivals. In-flight services, particularly food delivery and waste collection, have a notable impact on perception of...

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Bibliographic Details
Main Authors:	Romli, Fairuz Izzudin, Abdul Rahman, K., Ishak, F. D.
Format:	Conference or Workshop Item
Language:	English
Published:	Institute of Physics Publishing 2016
Subjects:	In-flight food delivery; Waste collection service; Passenger perspective; Potential improvement
Online Access:	http://psasir.upm.edu.my/id/eprint/54557/ http://psasir.upm.edu.my/id/eprint/54557/1/In-flight%20food%20delivery%20and%20waste%20collection%20service.pdf

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