Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur

QR Code

Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur

Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling met...

Full description

Bibliographic Details
Main Authors:	Cheng, Fan Fah, Cheng, Seow Voon
Format:	Article
Language:	English
Published:	American-Eurasian Network for Scientific Information 2016
Subjects:	Impact of employee training; Employee training Guests satisfaction; 5 star hotels; Kuala Lumpur
Online Access:	http://psasir.upm.edu.my/id/eprint/54501/ http://psasir.upm.edu.my/id/eprint/54501/1/Impact%20of%20employee%20training%20on%20guests%20satisfaction.pdf

Similar Items

Efficiency and effectiveness of hotels in Kuala Lumpur and factors affecting their performance
by: Rahmati, Elham
Published: (2015)

An evaluation of training delivery effectiveness of a program conducted by a private training company
by: N. Mohanasundram, Thangaraj
Published: (1998)

A framework for the mediation effect of comprehensive training motivation.
by: Abdul Aziz, Siti Fardaniah, et al.
Published: (2011)

Comparative Approaches in Developing Inventory of Roles and Communication Skills for Training Needs Assessment of Frontline Extension Workers
by: Sukandar, Jauhari
Published: (1993)

English language communication training needs of front office assisstants of hotels in Kuala Lumpur
by: Chan, Mei Yuit
Published: (1998)

Gender Differences on Job Satisfaction of the Five-Star Hotel Employees: The Case of the Turkish Hotel Industry
by: Derya k, K., et al.
Published: (2012)

Organisational impact on evaluating training return on investment
by: Subaashnii,, et al.
Published: (2012)

Training needs of the front-line extension workers in the Western Development Region of Nepal
by: Pradhan, Komal Prasad
Published: (1985)

Factors associated with training needs among agriculture extension officers in central Iraq
by: Saleh, Jasim Mohammed
Published: (2017)

Participants' perception on the effectiveness of non-lecture methodology in a team building training program
by: Mohd Salleh, Mohd Fuad
Published: (1998)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
by: Keshavarz, Yousef
Published: (2016)

Mediation effect of training motivation on the relationships between trainee, training, organizational characteristic support, and overall training effectiveness
by: Abdul Aziz, Siti Fardaniah
Published: (2013)

The effectiveness of training programmes as percieved by support staff in Universiti Putra malaysia
by: Tan, Sai Tian
Published: (1998)

English language communication training needs of front office assistants of hotels in Kuala Lumpur.
by: Chan, Mei-Yuit
Published: (2002)

Pemindahan latihan program Bina Negara di kalangan guru-guru Wilayah Persekutuan
by: Ahmad, Mohd Amin
Published: (1998)

Keperluan latihan bagi staf di jabatan muzium dan antikuiti dan muzium-muzium negeri terpilih di Malaysia
by: Ismail, Ibrahim
Published: (1998)

Organizational Factors Associated With Employees' Attitude Towards Training at Selected Financial Organization
by: Omar, Azman
Published: (2000)

Ethical issues in training program : perception, ethical judgement and values held by trainers in Telekom Training Center (TTC)
by: Yusof, Mujahid
Published: (1998)

Training challenges face by employee in public sectors at the age of globalization : a study conducted on Likas hospital and immigration department / Rabi'atul 'Adawiyah Masdor
by: Masdor, Rabi`atul `Adawiyah
Published: (2010)

The Propensity to Leave The Organization Among the Staff of Hotel Industry in Kuala Lumpur
by: Lim, Lai Choon
Published: (2002)

Predictors of readiness to participate in training program among civil servants in Nigeria and intervening roles of intention towards training and gender
by: Nnamdi, Ogbodoakum
Published: (2020)

Mediating Effects of Participant and Work Environment Characteristics on the Relationship between Training Design and Implementation with On-The-Job Behaviour
by: Lau, Yin Yin
Published: (2008)

Persepsi Pegawai Tadbir Terhadap Program Latihan di Universiti Kebangsaan Malaysia
by: Abu Zarim, Zainal
Published: (1993)

The roles of forestry training and research in the implementation of industrial master plan.
by: Awang, Kamis
Published: (1986)

The linkage of employee satisfaction and loyalty in Hotel Industry in Klang Valley, Malaysia.
by: Abdullah, Rahman, et al.
Published: (2009)

An evaluation of a training program conducted by a private training provider
by: Annamalai, Sathivalu
Published: (1998)

Organization factors that influence transfer of training among employees at Farmers’ Organisation Authority (FOA) Headquarters, Kuala Lumpur / Roshidah Ahmad, Khulida Kirana Yahya and Iliyasu shiyanbade Najeemdeen
by: Ahmad, Roshidah, et al.
Published: (2019)

Career development management in Sabah Sports Board / Maniah Runggi @ Azwina
by: Runggi @ Azwina, Maniah
Published: (2012)

Human Resource Staff Perceptions of Training Functions as Practised in Selected Hotels in Penang
by: Abdul Jalil, Azlita
Published: (2002)

Kesan pengantara motivasi belajar terhadap hubungan antara orientasi pelatih, program latihan dan sokongan organisasi dengan kepuasan latihan
by: Che Jusoh, Othman
Published: (2019)

Perhiburan Subbudaya Punk Dalam Kalangan Remaja Melayu Kuala Lumpur
by: Abdullah, Asharil Suhardi
Published: (2005)

Evaluation of the Perceived Effects of Management Training Programmes for Commercial Bank Managers in Peninsular Malaysia
by: Mohamad Sheriff, Nooraini
Published: (1996)

Evaluation of the operation installation manager emergency management training and assessment (oim - emta) program of Sarawak Shell Berhad
by: Lock, Edward Un Kah
Published: (1999)

Influence of work stressors on job burnout among 4- and 5-star hotel kitchen staff in the Klang Valley, Malaysia
by: Abdul Hadi, Arnieyantie
Published: (2023)

A study on the factors that affect training motivation among employees in Intech Tebrau, Johor / Muhamad Akmal Syazwan Sukereman and Nur Shaheeda Miswadi
by: Sukereman, Muhamad Akmal Syazwan, et al.
Published: (2014)

Job satisfaction and employees performance in a public service; a case study in Employee Provident Fund / Nurul Nadia Najib
by: Najib, Nurul Nadia
Published: (2009)

The practice of effective inter-group communication among hospitality employees in a selected hotel.
by: Joned, Rusinah, et al.
Published: (2008)

A study of colour scheme of heritage shop houses, case study : Jalan Tunku Abdul Rahman, Kuala Lumpur / Nur Fisya Fishol Hamdi
by: Fishol Hamdi, Nur Fisya
Published: (2011)

Tree health assessment and maintenance practices in Taman Tasik Titiwangsa, Kuala Lumpur
by: Badrulhisham, Norainiratna
Published: (2013)

Climate risk mapping of dengue and malaria cases in Kuala Lumpur and Selangor, Malaysia
by: Hassan, Hafiz
Published: (2013)