Client's satisfaction in face-to face counselling and Cyber counseling approaches: a comparison
This research is an attempt to explore the effectiveness of Cyber counseling services. In this research, the success of the Cyber counseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equi...
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| Format: | Article |
| Language: | English |
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Human Resource Management Academic Research Society
2018
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| Online Access: | http://psasir.upm.edu.my/id/eprint/54131/ http://psasir.upm.edu.my/id/eprint/54131/1/Client%27s%20satisfaction%20in%20face-to%20face%20counselling%20and%20Cyber.pdf |
| _version_ | 1848852461767360512 |
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| author | Nor Zainudin, Zaida Mohamadd Yusop, Yusni |
| author_facet | Nor Zainudin, Zaida Mohamadd Yusop, Yusni |
| author_sort | Nor Zainudin, Zaida |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This research is an attempt to explore the effectiveness of Cyber counseling services. In this research, the success of the Cyber counseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equivalent Control Group Pretest/Postest Design. Quantitative data obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. A total of 60 research subjects
were involved and conducted in two study groups, control group using Face-to-Counseling approach and experimental group using Cybercounseling approach. The findings show that Client Satisfaction in Cybercounseling approach is higher than Client Satisfaction in Face-to-face Counseling approach. |
| first_indexed | 2025-11-15T10:38:27Z |
| format | Article |
| id | upm-54131 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:38:27Z |
| publishDate | 2018 |
| publisher | Human Resource Management Academic Research Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-541312019-10-23T02:24:40Z http://psasir.upm.edu.my/id/eprint/54131/ Client's satisfaction in face-to face counselling and Cyber counseling approaches: a comparison Nor Zainudin, Zaida Mohamadd Yusop, Yusni This research is an attempt to explore the effectiveness of Cyber counseling services. In this research, the success of the Cyber counseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equivalent Control Group Pretest/Postest Design. Quantitative data obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. A total of 60 research subjects were involved and conducted in two study groups, control group using Face-to-Counseling approach and experimental group using Cybercounseling approach. The findings show that Client Satisfaction in Cybercounseling approach is higher than Client Satisfaction in Face-to-face Counseling approach. Human Resource Management Academic Research Society 2018-03 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/54131/1/Client%27s%20satisfaction%20in%20face-to%20face%20counselling%20and%20Cyber.pdf Nor Zainudin, Zaida and Mohamadd Yusop, Yusni (2018) Client's satisfaction in face-to face counselling and Cyber counseling approaches: a comparison. International Journal of Academic Research in Business and Social Sciences, 8 (3). pp. 677-684. ISSN 2222-6990 http://hrmars.com/index.php/papers/detail/IJARBSS/3992 10.6007/IJARBSS/v8-i3/3992 |
| spellingShingle | Nor Zainudin, Zaida Mohamadd Yusop, Yusni Client's satisfaction in face-to face counselling and Cyber counseling approaches: a comparison |
| title | Client's satisfaction in face-to face counselling and Cyber
counseling approaches: a comparison |
| title_full | Client's satisfaction in face-to face counselling and Cyber
counseling approaches: a comparison |
| title_fullStr | Client's satisfaction in face-to face counselling and Cyber
counseling approaches: a comparison |
| title_full_unstemmed | Client's satisfaction in face-to face counselling and Cyber
counseling approaches: a comparison |
| title_short | Client's satisfaction in face-to face counselling and Cyber
counseling approaches: a comparison |
| title_sort | client's satisfaction in face-to face counselling and cyber
counseling approaches: a comparison |
| url | http://psasir.upm.edu.my/id/eprint/54131/ http://psasir.upm.edu.my/id/eprint/54131/ http://psasir.upm.edu.my/id/eprint/54131/ http://psasir.upm.edu.my/id/eprint/54131/1/Client%27s%20satisfaction%20in%20face-to%20face%20counselling%20and%20Cyber.pdf |