Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitiv...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/53186/ http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf |
| _version_ | 1848852221018505216 |
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| author | Kim, Hyeon Cheol Chua, Bee Lia Sanghyeop, Lee Boo, Huey Chern Heesup, Han |
| author_facet | Kim, Hyeon Cheol Chua, Bee Lia Sanghyeop, Lee Boo, Huey Chern Heesup, Han |
| author_sort | Kim, Hyeon Cheol |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage. |
| first_indexed | 2025-11-15T10:34:37Z |
| format | Article |
| id | upm-53186 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:34:37Z |
| publishDate | 2016 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-531862017-10-27T10:10:23Z http://psasir.upm.edu.my/id/eprint/53186/ Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges Kim, Hyeon Cheol Chua, Bee Lia Sanghyeop, Lee Boo, Huey Chern Heesup, Han This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage. Taylor & Francis 2016 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf Kim, Hyeon Cheol and Chua, Bee Lia and Sanghyeop, Lee and Boo, Huey Chern and Heesup, Han (2016) Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges. Journal of Travel and Tourism Marketing, 33 (9). pp. 1213-1234. ISSN 1054-8408; ESSN: 1540-7306 10.1080/10548408.2015.1094003 |
| spellingShingle | Kim, Hyeon Cheol Chua, Bee Lia Sanghyeop, Lee Boo, Huey Chern Heesup, Han Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title | Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title_full | Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title_fullStr | Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title_full_unstemmed | Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title_short | Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| title_sort | understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges |
| url | http://psasir.upm.edu.my/id/eprint/53186/ http://psasir.upm.edu.my/id/eprint/53186/ http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf |