A. Rahman, M. K., Haron, S. A., Paim, L., Osman, S., Yunus, N., & Wee, H. (2016). The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling. Econjournals.
Chicago Style (17th ed.) CitationA. Rahman, Mohd Khirzanbadzli, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, and Hassnah Wee. The Effect of Soft and Extreme Action in Public Complaint Behavior on Satisfaction with Complaint Handling. Econjournals, 2016.
MLA (9th ed.) CitationA. Rahman, Mohd Khirzanbadzli, et al. The Effect of Soft and Extreme Action in Public Complaint Behavior on Satisfaction with Complaint Handling. Econjournals, 2016.
Warning: These citations may not always be 100% accurate.