The effect of balanced scorecard on psychological empowerment and managerial performance in Malaysian hotel sector

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The effect of balanced scorecard on psychological empowerment and managerial performance in Malaysian hotel sector

In current competitive business environment where basic service facilities are homogenous, hotels must adapt themselves and find way to improve their performance. For hotels, their performance depends on how they deliver service to create value to customers. Hence, hotels need to emphasize on perfor...

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Bibliographic Details
Main Authors:	Abdul Razak, Shazrul Ekhmar, Mustapha, Mazlina, Abu Kasim, Nor Aziah
Format:	Article
Language:	English
Published:	UTHM Press 2016
Online Access:	http://psasir.upm.edu.my/id/eprint/52976/ http://psasir.upm.edu.my/id/eprint/52976/1/Article.pdf

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