The customer satisfaction status towards core governmental services in Malaysia

The customer satisfaction status towards core governmental services in Malaysia

This present study examines the level of customer satisfaction of three government agencies Royal Malaysian Police (RMP), National Registration Department (NRD), and the Public Works Department (PWD) in Malaysia. Studies on these three government agencies were conducted in Selangor, Johor, Perak, an...

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Bibliographic Details
Main Authors: Selvanathan, Mahiswaran, Selladurai, Sugumaran, Gill, Sarjit S., Kunasekaran, Puvaneswaran, Pei, Jun Tan
Format: Article
Language:English
Published: Canadian Center of Science and Education 2016
Online Access:http://psasir.upm.edu.my/id/eprint/52961/
http://psasir.upm.edu.my/id/eprint/52961/1/The%20customer%20satisfaction%20status%20towards%20core%20governmental%20services%20in%20Malaysia.pdf

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