Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia

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Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia

Quality management initiatives are widely implemented as tools for performance improvement in many organizations including service organizations. Yet, failures are associated with their implementations whereby not all quality management initiatives give desired improvement in performance. Current kn...

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Bibliographic Details
Main Author:	Mukhtar, Ramlah
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Public contracts Total quality management in government Total quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/51790/ http://psasir.upm.edu.my/id/eprint/51790/1/GSM%202013%2012RR.pdf

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