Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia

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Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia

This study empirically investigates the relationship between service guarantee and employee motivation in four and five star hotels in Malaysia. The analysis reported useful findings which provide further insights in service guarantee domain. Empirical evidence showed that service guarantee has no p...

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Bibliographic Details
Main Authors:	Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Format:	Conference or Workshop Item
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2012
Online Access:	http://psasir.upm.edu.my/id/eprint/51308/ http://psasir.upm.edu.my/id/eprint/51308/1/12-35.pdf

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