The Relationship between Perception and Satisfaction of Service Quality among Business Students in Polytechnics in Malaysia

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The Relationship between Perception and Satisfaction of Service Quality among Business Students in Polytechnics in Malaysia

This study determines business students’ levels of perceptions of six service quality factors and their relationships to their satisfaction in polytechnics. The factors identified from literature were quality of program, facilities, academic staff, support services, accessibility and location, as we...

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Bibliographic Details
Main Author:	Zainal Abidin, Noor Saadah
Format:	Thesis
Language:	English English
Published:	2008
Subjects:	Business students - Malaysia Satisfaction Perception
Online Access:	http://psasir.upm.edu.my/id/eprint/4869/ http://psasir.upm.edu.my/id/eprint/4869/1/FPP_2008_8.pdf

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