Library counter talk: communication encounters between counter staff and international students

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Library counter talk: communication encounters between counter staff and international students

Library patron communication is considered an important form of customer service. The professional use of language by library front desk staff should reflect the professional image of not only the library but also of the university itself. Library front desk staffs are responsible for various types...

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Bibliographic Details
Main Authors:	Rafik-Galea, Shameem, Ishak, Wan Irham, Baharuddin Marji, Aliyah
Format:	Article
Language:	English
Published:	Elsevier 2012
Online Access:	http://psasir.upm.edu.my/id/eprint/48156/ http://psasir.upm.edu.my/id/eprint/48156/1/48156.pdf

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