The product-related failures in restaurants

QR Code

The product-related failures in restaurants

The foodservice industry in Malaysia is booming. While its contribution to the national economy is promising on one hand, the rivalry between the players amplifies on the other hand. This double-edged sword is promising yet challenging for industry practitioners. It certainly demands a fair standard...

Full description

Bibliographic Details
Main Authors:	Chan, Wei Leong, Wan Hassan, Wan Melissa, Boo, Huey Chern
Format:	Article
Language:	English
Published:	Elsevier 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/47848/ http://psasir.upm.edu.my/id/eprint/47848/1/47848.pdf

Similar Items

Comparing restaurant service failure and recovery between online and offline complaint channels
by: Chan, Wei Leong
Published: (2013)

Profiling service failure and customer online complaint motives in the case of single failure and double deviation.
by: Poh, Theng Loo, et al.
Published: (2013)

Halal food in New Zealand restaurants: an exploratory study
by: Wan Hassan, Wan Melissa, et al.
Published: (2009)

Servicescape failure and recovery strategy in the Food Service Industry: The effect on customer repatronization.
by: Chua, Lia Bee, et al.
Published: (2010)

Customers' reaction to servicescape failure and associated recovery strategy: an exploratory study in the food service industry
by: Chua, Bee Lia, et al.
Published: (2009)

Using critical incident technique to identify the effect of servicescape failure and the effectiveness of recovery strategy on dining experience
by: Chua, Bee Lia, et al.
Published: (2010)

Restaurant ordering and reservation system / Soo Huey Ling
by: Soo , Huey Ling
Published: (2002)

Adolescent’s strategies and reverse influence in family food decision making
by: Othman, Mohhidin, et al.
Published: (2013)

Factors Influencing Intention To Visit Restaurant Toward Restaurant Review In Consumer Blogs
by: Chan, Chee Wah
Published: (2009)

The fading affect bias: Examining changes in affect and behavioral intentions in restaurant service failures and recoveries
by: Kim, Jong-Hyeong, et al.
Published: (2014)

Food hunting - a search of the past and dream of the future
by: Hendijani, Roozbeh Babolian, et al.
Published: (2014)

Food hunting: a search of the past and dream of the future
by: Hendijania, Roozbeh Babolian, et al.
Published: (2014)

The influence of product quality and restaurant environment towards customer return in specialty restaurant / Farah Amalina Ibrahim
by: Ibrahim, Farah Amalina
Published: (2013)

Healthy eating away-from-home: effects of dining occasion and the number of menu items
by: Boo, Huey Chern, et al.
Published: (2008)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

Statistical Optimization of Green Fluorescent Protein Production from Escherichia coli BL21(DE3)
by: Chew, Few Ne, et al.
Published: (2012)

Kuala Pahang Seafood Complex: Fisheries based products and restaurant as preferred destination and tourism attraction
by: Ishak, Ismail, et al.
Published: (2017)

Development of service quality dimensions in Malaysia - The case of A multicultural society.
by: Ting, Lee Hui, et al.
Published: (2011)

Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender.
by: Boo, Huey Chern, et al.
Published: (2013)

Production of Lactic Acid and Polyhydroxyalkanoates (PHA) from Restaurant Waste
by: Kassim, Hafizah
Published: (2001)

Contracting firm’s failure and financial related factors
by: Ab Halim, Mohd Suberi, et al.
Published: (2008)

Restaurant Reservation System
by: Ong, Jun Kit
Published: (2021)

E-reservation restaurant
by: Lim, Kai Yi
Published: (2024)

Restaurant ordering system
by: Wong, Siew Jiuan
Published: (2019)

Relationship between Restaurant Experiences and Customer Satisfaction – Malaysia Based Chain Restaurants
by: Xie, Tian
Published: (2013)

Customer restaurant choice: an empirical analysis of restaurant types and eating-out occasions
by: Chua, Bee Lia, et al.
Published: (2020)

Determining the intention to patronage Islamic brand restaurant: The moderating role of religiosity
by: Mohd Yusof, Yuslina Liza, et al.
Published: (2016)

Effect of cultural difference on preference for popular Malaysian cuisines
by: Boo, Huey Chern, et al.
Published: (2009)

Effect of food experience on overall satisfaction: comparison between first-time and repeat visitors to Malaysia
by: Roozbeh, B. H., et al.
Published: (2013)

Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
by: Ahmad Dahlan, Abdul Rahman, et al.
Published: (2016)

Production Of Organic Acids From Restaurant Wastes As Substrates For Polyhydroxybutyrate Production By Recombinant E. Coli
by: Eshtaya, Majd Khalid
Published: (2007)

Restaurant online reservation system
by: Amenuddin, Alias
Published: (2014)

Executive restaurant order system
by: Norshahril, Abu Talib
Published: (2005)

Customers’ perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]
by: Voon, Boo Ho, et al.
Published: (2009)

Restaurant recommendation system using particle swarm optimization / Wan Farah Syahirah Wan Ismail
by: Wan Ismail, Wan Farah Syahirah
Published: (2017)

Factors affecting the consumers’ embracement of manual self-ordering system (order chit) in restaurants
by: Chong, Daniel Ka Leong *
Published: (2021)

Application of zNose™ for classification of enzymatically-macerated and steamed pumpkin using principal component analysis
by: Shavakhi, Forough, et al.
Published: (2011)

Bak Thai restaurant / Izwan Zainuddin, Wan Mohd Rasman and Mohd Ezylin Yazed
by: Izwan, Zainuddin, et al.
Published: (2003)

The strength model of self-regulation failure and health-related behaviour
by: Hagger, Martin, et al.
Published: (2009)