Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia
Despite urban designers attempt to advocate walking in urban areas by upgrading the walking environment, there has been very little research done to corroborate this claim. More studies are required to investigate the connection between the walking environment and actual walking experience particula...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier BV
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/46748/ http://psasir.upm.edu.my/id/eprint/46748/1/Tourist%E2%80%99%20expectation%20and%20satisfaction%20towards%20pedestrian%20networks%20in%20the%20historical%20district%20of%20Kuala%20Lumpur%2C%20Malaysia.pdf |
| _version_ | 1848850729899393024 |
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| author | Mansouri, Mahsa Ujang, Norsidah |
| author_facet | Mansouri, Mahsa Ujang, Norsidah |
| author_sort | Mansouri, Mahsa |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Despite urban designers attempt to advocate walking in urban areas by upgrading the walking environment, there has been very little research done to corroborate this claim. More studies are required to investigate the connection between the walking environment and actual walking experience particularly in the context of Asian cities. This study discusses the effects of pedestrian accessibility, connectivity and continuity on tourists’ walking experience based on their expectations and satisfaction of the pedestrian networks. The study focused on the historical district of Kuala Lumpur, Malaysia. Data were gathered from questionnaire survey conducted with 330 respondents, who were tourists walking in the area. The study demonstrated that tourists’ expectations on the spatial characteristics of walkways in terms of accessibility, connectivity and continuity were greater than their satisfaction. The tourists’ satisfaction relates strongly to diverse street usages and activities. The findings of the study will be a useful reference for planners and urban designers in providing walkable places to support urban tourism activities. |
| first_indexed | 2025-11-15T10:10:55Z |
| format | Article |
| id | upm-46748 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:10:55Z |
| publishDate | 2015 |
| publisher | Elsevier BV |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-467482018-02-01T09:57:15Z http://psasir.upm.edu.my/id/eprint/46748/ Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia Mansouri, Mahsa Ujang, Norsidah Despite urban designers attempt to advocate walking in urban areas by upgrading the walking environment, there has been very little research done to corroborate this claim. More studies are required to investigate the connection between the walking environment and actual walking experience particularly in the context of Asian cities. This study discusses the effects of pedestrian accessibility, connectivity and continuity on tourists’ walking experience based on their expectations and satisfaction of the pedestrian networks. The study focused on the historical district of Kuala Lumpur, Malaysia. Data were gathered from questionnaire survey conducted with 330 respondents, who were tourists walking in the area. The study demonstrated that tourists’ expectations on the spatial characteristics of walkways in terms of accessibility, connectivity and continuity were greater than their satisfaction. The tourists’ satisfaction relates strongly to diverse street usages and activities. The findings of the study will be a useful reference for planners and urban designers in providing walkable places to support urban tourism activities. Elsevier BV 2015 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/46748/1/Tourist%E2%80%99%20expectation%20and%20satisfaction%20towards%20pedestrian%20networks%20in%20the%20historical%20district%20of%20Kuala%20Lumpur%2C%20Malaysia.pdf Mansouri, Mahsa and Ujang, Norsidah (2015) Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia. Travel Behaviour & Society, 33 (1). pp. 35-55. ISSN 2214-367X; ESSN: 2214-3688 http://www.journals.elsevier.com/travel-behaviour-and-society/ 10.1080/10225706.2016.1185639 |
| spellingShingle | Mansouri, Mahsa Ujang, Norsidah Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title | Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title_full | Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title_fullStr | Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title_full_unstemmed | Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title_short | Tourist’ expectation and satisfaction towards pedestrian networks in the historical district of Kuala Lumpur, Malaysia |
| title_sort | tourist’ expectation and satisfaction towards pedestrian networks in the historical district of kuala lumpur, malaysia |
| url | http://psasir.upm.edu.my/id/eprint/46748/ http://psasir.upm.edu.my/id/eprint/46748/ http://psasir.upm.edu.my/id/eprint/46748/ http://psasir.upm.edu.my/id/eprint/46748/1/Tourist%E2%80%99%20expectation%20and%20satisfaction%20towards%20pedestrian%20networks%20in%20the%20historical%20district%20of%20Kuala%20Lumpur%2C%20Malaysia.pdf |