The service quality evaluation on tourist loyalty in Malaysian hotels by the mediating role of tourist satisfaction

The service quality evaluation on tourist loyalty in Malaysian hotels by the mediating role of tourist satisfaction

The purpose of this study is to investigate the influence of service quality on tourism loyalty in the hotel industry. Data were collected from international tourists at several top interested places locations in Kuala Lumpur. The study sample included international tourists who stay in four and fiv...

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Bibliographic Details
Main Authors: Keshavarz, Yousef, Ali, Mass Hareeza
Format: Article
Language:English
Published: Richtmann Publishing 2015
Online Access:http://psasir.upm.edu.my/id/eprint/46696/
http://psasir.upm.edu.my/id/eprint/46696/1/The%20service%20quality%20evaluation%20on%20tourist%20loyalty%20in%20Malaysian%20hotels%20by%20the%20mediating%20role%20of%20tourist%20satisfaction.pdf

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