The role of physical environment in leisure service consumption: evidence from a ski resort setting
Despite the importance of physical environment in hedonic service consumption, little is known about the extent to which physical environment influences ski resort visitors’ cognition, emotion, and behaviors. This study investigated the relationships among physical environmental stimuli (i.e., layou...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/46694/ http://psasir.upm.edu.my/id/eprint/46694/1/The%20role%20of%20physical%20environment%20in%20leisure%20service%20consumption%20evidence%20from%20a%20ski%20resort%20setting.pdf |
| _version_ | 1848850716998762496 |
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| author | Chua, Bee Lia Lee, Sanghyeop Huffman, Lynn Hyun, Suk Choi |
| author_facet | Chua, Bee Lia Lee, Sanghyeop Huffman, Lynn Hyun, Suk Choi |
| author_sort | Chua, Bee Lia |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Despite the importance of physical environment in hedonic service consumption, little is known about the extent to which physical environment influences ski resort visitors’ cognition, emotion, and behaviors. This study investigated the relationships among physical environmental stimuli (i.e., layout accessibility, aesthetics, cleanliness, and other visitors), perceived quality of physical environment, excitement, and behavioral intentions in ski resort. This study also attempted to test the moderating role of enduring involvement in the formation of behavioral intentions. Results showed that cleanliness and other visitors significantly and positively influenced visitors’ perceived quality of physical environment and excitement. The results suggest that physical environment is of great importance for the ski resort business. Perceived quality was indeed a significant predictor of excitement, which, in turn, positively influenced behavioral intentions. Finally, the study found that the effect of excitement on behavioral intentions was significant across high and low enduring involvement groups. |
| first_indexed | 2025-11-15T10:10:43Z |
| format | Article |
| id | upm-46694 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:10:43Z |
| publishDate | 2015 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-466942018-02-22T03:09:31Z http://psasir.upm.edu.my/id/eprint/46694/ The role of physical environment in leisure service consumption: evidence from a ski resort setting Chua, Bee Lia Lee, Sanghyeop Huffman, Lynn Hyun, Suk Choi Despite the importance of physical environment in hedonic service consumption, little is known about the extent to which physical environment influences ski resort visitors’ cognition, emotion, and behaviors. This study investigated the relationships among physical environmental stimuli (i.e., layout accessibility, aesthetics, cleanliness, and other visitors), perceived quality of physical environment, excitement, and behavioral intentions in ski resort. This study also attempted to test the moderating role of enduring involvement in the formation of behavioral intentions. Results showed that cleanliness and other visitors significantly and positively influenced visitors’ perceived quality of physical environment and excitement. The results suggest that physical environment is of great importance for the ski resort business. Perceived quality was indeed a significant predictor of excitement, which, in turn, positively influenced behavioral intentions. Finally, the study found that the effect of excitement on behavioral intentions was significant across high and low enduring involvement groups. Taylor & Francis 2015 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/46694/1/The%20role%20of%20physical%20environment%20in%20leisure%20service%20consumption%20evidence%20from%20a%20ski%20resort%20setting.pdf Chua, Bee Lia and Lee, Sanghyeop and Huffman, Lynn and Hyun, Suk Choi (2015) The role of physical environment in leisure service consumption: evidence from a ski resort setting. International Journal of Hospitality & Tourism Administration, 16 (4). pp. 375-407. ISSN 1525-6480; ESSN: 1525-6499 10.1080/15256480.2015.1090258 |
| spellingShingle | Chua, Bee Lia Lee, Sanghyeop Huffman, Lynn Hyun, Suk Choi The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title | The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title_full | The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title_fullStr | The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title_full_unstemmed | The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title_short | The role of physical environment in leisure service consumption: evidence from a ski resort setting |
| title_sort | role of physical environment in leisure service consumption: evidence from a ski resort setting |
| url | http://psasir.upm.edu.my/id/eprint/46694/ http://psasir.upm.edu.my/id/eprint/46694/ http://psasir.upm.edu.my/id/eprint/46694/1/The%20role%20of%20physical%20environment%20in%20leisure%20service%20consumption%20evidence%20from%20a%20ski%20resort%20setting.pdf |