The investigation of the hotels service quality effects on tourist on tourist loyalty

The investigation of the hotels service quality effects on tourist on tourist loyalty

The present study aims to explore the relationship between service quality with tourist satisfaction and loyalty in the Malaysian hotel industry. In this research, the population was international tourists who stayin4 and 5-star hotels located in Kuala Lumpur, sample was selected based on clustering...

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Bibliographic Details
Main Authors: Keshavarz, Yousef, Ali, Mass Hareeza
Format: Article
Language:English
Published: Marcial Pons Librero 2015
Online Access:http://psasir.upm.edu.my/id/eprint/46641/
http://psasir.upm.edu.my/id/eprint/46641/1/The%20investigation%20of%20the%20hotels%20service%20quality%20effects%20on%20tourist%20on%20tourist%20loyalty.pdf

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