Relationship between the star and the hotel service guarantees of customer satisfaction

Relationship between the star and the hotel service guarantees of customer satisfaction

Earlier research on service guarantees have evidenced the importance of service guarantees, their positive relationship with the firm, enhance customer’s perception and act as a tool to the service quality. The objectives of this study were to examine the relationship between hotel star, service gua...

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Bibliographic Details
Main Authors: Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Format: Article
Language:English
Published: Canadian Center of Science and Education 2015
Online Access:http://psasir.upm.edu.my/id/eprint/46137/
http://psasir.upm.edu.my/id/eprint/46137/1/Relationship%20between%20the%20star%20and%20the%20hotel%20service%20guarantees%20.pdf

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