Measurement of software maintenance from user satisfaction perspective: a case study

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Measurement of software maintenance from user satisfaction perspective: a case study

The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users w...

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Bibliographic Details
Main Authors:	Helmee, Nurdhiya Hazwani, Rosli, Rozilah, Koh, Tieng Wei, Sharif, Khaironi Yatim
Format:	Article
Language:	English
Published:	Institute of Research Engineers and Doctors 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/45424/ http://psasir.upm.edu.my/id/eprint/45424/1/USER.pdf

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