Measurement of software maintenance from user satisfaction perspective: a case study
The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users w...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute of Research Engineers and Doctors
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/45424/ http://psasir.upm.edu.my/id/eprint/45424/1/USER.pdf |
| _version_ | 1848850501705138176 |
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| author | Helmee, Nurdhiya Hazwani Rosli, Rozilah Koh, Tieng Wei Sharif, Khaironi Yatim |
| author_facet | Helmee, Nurdhiya Hazwani Rosli, Rozilah Koh, Tieng Wei Sharif, Khaironi Yatim |
| author_sort | Helmee, Nurdhiya Hazwani |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The importance of software maintenance in a software development environment is a long term and continuous
activity for improvement. The service quality of the software
maintenance provided in which involving helpdesk, programmer
and software analyst should be measured in order to satisfy users who use the software. In this paper, we propose a software measurement program for product improvement in order to maximize the user satisfaction where one government agency is selected as our case study. Our measurement plan is based on Goal Question Metric (GQM) approach. Results from this measurement program with some meaningful quantitative
analysis has given an achievable roadmap for the organization to plan for next improvement activities toward their goals. |
| first_indexed | 2025-11-15T10:07:18Z |
| format | Article |
| id | upm-45424 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:07:18Z |
| publishDate | 2015 |
| publisher | Institute of Research Engineers and Doctors |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-454242021-02-12T09:57:17Z http://psasir.upm.edu.my/id/eprint/45424/ Measurement of software maintenance from user satisfaction perspective: a case study Helmee, Nurdhiya Hazwani Rosli, Rozilah Koh, Tieng Wei Sharif, Khaironi Yatim The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users who use the software. In this paper, we propose a software measurement program for product improvement in order to maximize the user satisfaction where one government agency is selected as our case study. Our measurement plan is based on Goal Question Metric (GQM) approach. Results from this measurement program with some meaningful quantitative analysis has given an achievable roadmap for the organization to plan for next improvement activities toward their goals. Institute of Research Engineers and Doctors 2015 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/45424/1/USER.pdf Helmee, Nurdhiya Hazwani and Rosli, Rozilah and Koh, Tieng Wei and Sharif, Khaironi Yatim (2015) Measurement of software maintenance from user satisfaction perspective: a case study. International journal of Advances in Software Engineering & Research Methodology, 2 (2). pp. 47-52. ISSN 2374-1619 https://www.seekdl.org/conferences/paper/details/5952.html 10.15224/ 978-1-63248-044-6-61 |
| spellingShingle | Helmee, Nurdhiya Hazwani Rosli, Rozilah Koh, Tieng Wei Sharif, Khaironi Yatim Measurement of software maintenance from user satisfaction perspective: a case study |
| title | Measurement of software maintenance from user satisfaction perspective: a case study |
| title_full | Measurement of software maintenance from user satisfaction perspective: a case study |
| title_fullStr | Measurement of software maintenance from user satisfaction perspective: a case study |
| title_full_unstemmed | Measurement of software maintenance from user satisfaction perspective: a case study |
| title_short | Measurement of software maintenance from user satisfaction perspective: a case study |
| title_sort | measurement of software maintenance from user satisfaction perspective: a case study |
| url | http://psasir.upm.edu.my/id/eprint/45424/ http://psasir.upm.edu.my/id/eprint/45424/ http://psasir.upm.edu.my/id/eprint/45424/ http://psasir.upm.edu.my/id/eprint/45424/1/USER.pdf |