Customers satisfaction towards the services provided in Kuala Lumpur International Airport, Malaysia

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Customers satisfaction towards the services provided in Kuala Lumpur International Airport, Malaysia

This study is conducted to measure customers satisfaction from the five dimensions of service quality, which are empathy, tangibility, responsiveness, reliability, and assurance. A quantitative approach, using the gap-model—SERVQUAL, has been used in the survey to gauge the opinions of Kuala Lumpur...

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Bibliographic Details
Main Authors:	Abdul, Mohani, Abdul Aziz, Mohd Khairi, Yahya, Mastora
Format:	Article
Published:	David Publishing 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/44226/

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