Construct validation of consumer complaint behavioral scale in the Malaysian mobile phone services industry

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Construct validation of consumer complaint behavioral scale in the Malaysian mobile phone services industry

Consumer Complaint Behavior (CCB) is a topic that is continuously being studied globally at various types of industries and from different perspectives. Nevertheless, CCB has varying definitions and different conceptualizations used among the researchers. Public Action, Private Action, No Action and...

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Bibliographic Details
Main Authors:	A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Othman, Mumtazah, Osman, Syuhaily, Othman, Abdul Kadir
Format:	Article
Published:	Canadian Center of Science and Education 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/44173/

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