Ability mediation effects in the relationship between human resource practices and service quality

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Ability mediation effects in the relationship between human resource practices and service quality

In this study, the relationships between Human Resource Practices (HRPs), firm performance (service quality), and the mediation effects of employees’ abilities were examined. To assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defin...

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Bibliographic Details
Main Authors:	Babaei, Davood, Rahimian, Hamid, Ahmad, Aminah, Omar, Zoharah, Idris, Khairuddin
Format:	Article
Language:	English
Published:	College of Farabi, University of Tehran 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/43629/ http://psasir.upm.edu.my/id/eprint/43629/1/Ability%20mediation%20effects%20in%20the%20relationships%20between%20human%20resource%20practices%20and%20service%20quality.pdf

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