The impact of tourism service quality on satisfaction

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The impact of tourism service quality on satisfaction

The purpose of this study is to examine the relationship between tourism service quality with overall satisfaction, intention to revisit and willingness to recommend to relatives and friends. This study is significant in at least two ways. First, it extends the work of Rimmington and Yuksel (1998) w...

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Bibliographic Details
Main Authors:	Latiff, Khairunnisak, Ng, Siew Imm
Format:	Article
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/41750/ http://psasir.upm.edu.my/id/eprint/41750/1/The%20Impact%20of%20Tourism%20Service%20Quality%20on%20Satisfaction.pdf

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