Assessing technical and functional features of office buildings and their effects on satisfaction and loyalty

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Assessing technical and functional features of office buildings and their effects on satisfaction and loyalty

This study assesses the service performance of commercial office buildings in the Golden Triangle Kuala Lumpur (GTKL) and understands how they influence tenant satisfaction and loyalty. Literature suggests that the commercial office building leasing context provides more service components compared...

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Bibliographic Details
Main Authors:	Cheah, Jun Hwa, Ng, Siew Imm, Lee, Chin, Teoh, Kenny Guan Cheng
Format:	Article
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/41703/ http://psasir.upm.edu.my/id/eprint/41703/1/Assessing%20technical%20and%20functional%20features%20of%20office%20buildings%20and%20their%20effects%20on%20satisfaction%20and%20loyalty.pdf

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