APA (7th ed.) Citation

Nor, R. N. H., Alias, R. A., & Abdul Rahman, A. (2013). The development of KPI for measuring ICT support service quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember.

Chicago Style (17th ed.) Citation

Nor, Rozi Nor Haizan, Rose Alinda Alias, and Azizah Abdul Rahman. The Development of KPI for Measuring ICT Support Service Quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember, 2013.

MLA (9th ed.) Citation

Nor, Rozi Nor Haizan, et al. The Development of KPI for Measuring ICT Support Service Quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember, 2013.