Chan, W. L. (2013). Comparing restaurant service failure and recovery between online and offline complaint channels.
Chicago Style (17th ed.) CitationChan, Wei Leong. Comparing Restaurant Service Failure and Recovery Between Online and Offline Complaint Channels. 2013.
MLA (9th ed.) CitationChan, Wei Leong. Comparing Restaurant Service Failure and Recovery Between Online and Offline Complaint Channels. 2013.
Warning: These citations may not always be 100% accurate.