Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang Valley, Malaysia

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Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang Valley, Malaysia

Motor vehicle repair and service are common and regular services used by consumers in Malaysia. The high demand for these services is contributed by the continued increase in the number of registered vehicles and the number of driving licences issued annually. There are also many complaints reported...

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Bibliographic Details
Main Authors:	Abu Bakar, Elistina, Amin, Naemah
Format:	Article
Language:	English
Published:	Universiti Putra Malaysia Press 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/40657/ http://psasir.upm.edu.my/id/eprint/40657/1/11.pdf

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