Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study
This study of the implementation of enterprise resource planning (ERP) in a customer driven environment analyzes the critical success factors throughout the initialization phase. The dynamic and stochastic nature of customer driven environments results in a massive workload of product structure conf...
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| Format: | Article |
| Language: | English |
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Universiti Putra Malaysia Press
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/40588/ http://psasir.upm.edu.my/id/eprint/40588/1/%2313%20Pg%2077-92.pdf |
| _version_ | 1848849469004578816 |
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| author | Niestanak, S. Abedi Abdul Aziz, Faieza Sulaiman, Shamsuddin Mohd Yusuff, Rosnah |
| author_facet | Niestanak, S. Abedi Abdul Aziz, Faieza Sulaiman, Shamsuddin Mohd Yusuff, Rosnah |
| author_sort | Niestanak, S. Abedi |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study of the implementation of enterprise resource planning (ERP) in a customer driven environment analyzes the critical success factors throughout the initialization phase. The dynamic and stochastic nature of customer driven environments results in a massive workload of product structure configuration tasks related to new arrivals on one hand and a constant updating process on the other. Meanwhile, the development and implementation of an ERP system was studied from the very first step (i.e. the feasibly study for implementing an ERP) to the last step (i.e. testing the outputs of the implemented system) in an office furniture company for three years. The study involved analyzing of the data collected that were from a series of interviews, as well as direct observations and reviewing of the company's documents. Based on the output of the analysis phase, a top-down hierarchical analysis of goals and CSFs were carried out according to the CSF analysis method. Three top level objectives included reducing project failure risk, project cost, and project time. Analysing the primary results of the study (i.e. activity model, data flow diagram DFD of different levels, system problems and potential solutions descriptions, etc.) revealed that the critical phase of the implementation project would be product structure initialization and this should be taken into consideration as the bottleneck of production planning in customer driven environment, which dramatically reduced the ERP efficiency in this kind of environment. Moreover, initializing issues of the same process is the main obstacle to the success of the ERP implementation, as it considerably raises the project failure risk and cost. Therefore, the simplification, facilitation, and automation of the PSCM process, which lead to acceleration of this process, are the most significant success factors for the ERP implementation projects in customer driven environment. |
| first_indexed | 2025-11-15T09:50:53Z |
| format | Article |
| id | upm-40588 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T09:50:53Z |
| publishDate | 2011 |
| publisher | Universiti Putra Malaysia Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-405882016-01-05T08:44:18Z http://psasir.upm.edu.my/id/eprint/40588/ Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study Niestanak, S. Abedi Abdul Aziz, Faieza Sulaiman, Shamsuddin Mohd Yusuff, Rosnah This study of the implementation of enterprise resource planning (ERP) in a customer driven environment analyzes the critical success factors throughout the initialization phase. The dynamic and stochastic nature of customer driven environments results in a massive workload of product structure configuration tasks related to new arrivals on one hand and a constant updating process on the other. Meanwhile, the development and implementation of an ERP system was studied from the very first step (i.e. the feasibly study for implementing an ERP) to the last step (i.e. testing the outputs of the implemented system) in an office furniture company for three years. The study involved analyzing of the data collected that were from a series of interviews, as well as direct observations and reviewing of the company's documents. Based on the output of the analysis phase, a top-down hierarchical analysis of goals and CSFs were carried out according to the CSF analysis method. Three top level objectives included reducing project failure risk, project cost, and project time. Analysing the primary results of the study (i.e. activity model, data flow diagram DFD of different levels, system problems and potential solutions descriptions, etc.) revealed that the critical phase of the implementation project would be product structure initialization and this should be taken into consideration as the bottleneck of production planning in customer driven environment, which dramatically reduced the ERP efficiency in this kind of environment. Moreover, initializing issues of the same process is the main obstacle to the success of the ERP implementation, as it considerably raises the project failure risk and cost. Therefore, the simplification, facilitation, and automation of the PSCM process, which lead to acceleration of this process, are the most significant success factors for the ERP implementation projects in customer driven environment. Universiti Putra Malaysia Press 2011-01 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/40588/1/%2313%20Pg%2077-92.pdf Niestanak, S. Abedi and Abdul Aziz, Faieza and Sulaiman, Shamsuddin and Mohd Yusuff, Rosnah (2011) Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study. Pertanika Journal of Science & Technology, 19 (1). pp. 77-92. ISSN 0128-7680; ESSN: 2231-8526 http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JST%20Vol.%2019%20%281%29%20Jan.%202011/%2313%20Pg%2077-92.pdf |
| spellingShingle | Niestanak, S. Abedi Abdul Aziz, Faieza Sulaiman, Shamsuddin Mohd Yusuff, Rosnah Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title | Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title_full | Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title_fullStr | Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title_full_unstemmed | Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title_short | Product structure initialization, the bottleneck of ERP implementation in customer driven environments: a case study |
| title_sort | product structure initialization, the bottleneck of erp implementation in customer driven environments: a case study |
| url | http://psasir.upm.edu.my/id/eprint/40588/ http://psasir.upm.edu.my/id/eprint/40588/ http://psasir.upm.edu.my/id/eprint/40588/1/%2313%20Pg%2077-92.pdf |