The influence of soft factors on quality improvement and performance: perceptions from managers

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The influence of soft factors on quality improvement and performance: perceptions from managers

Purpose: The purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and organizational performance. Design/methodology/approach: The paper uses data from perceptions from managers in 255 ele...

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Bibliographic Details
Main Authors:	Abdullah, Muhammad Madi, Uli, Jegak, Tari, Juan Jose
Format:	Article
Language:	English
Published:	Emerald Group Publishing 2008
Online Access:	http://psasir.upm.edu.my/id/eprint/40285/ http://psasir.upm.edu.my/id/eprint/40285/1/The%20influence%20of%20soft%20factors%20on%20quality%20improvement%20and%20performance%20perceptions%20from%20managers.pdf

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