APA (7th ed.) Citation

Nik Mohd Masdek, N. R., Abdul Aziz, Y., & Awang, K. W. (2011). Potential antecedents and outcomes of frontline employees’ service recovery performance. Faculty of Economics and Management, Universiti Putra Malaysia.

Chicago Style (17th ed.) Citation

Nik Mohd Masdek, Nik Rozana, Yuhanis Abdul Aziz, and Khairil Wahidin Awang. Potential Antecedents and Outcomes of Frontline Employees’ Service Recovery Performance. Faculty of Economics and Management, Universiti Putra Malaysia, 2011.

MLA (9th ed.) Citation

Nik Mohd Masdek, Nik Rozana, et al. Potential Antecedents and Outcomes of Frontline Employees’ Service Recovery Performance. Faculty of Economics and Management, Universiti Putra Malaysia, 2011.