Ab Aziz, Y. (2008). The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: Customer level analysis. Faculty of Economics and Management, Universiti Putra Malaysia.
Chicago Style (17th ed.) CitationAb Aziz, Yuhanis. The Effects of Emotional Dissonance and Employee's Empowerment on Service Quality and Customer Satisfaction Perception: Customer Level Analysis. Faculty of Economics and Management, Universiti Putra Malaysia, 2008.
MLA (9th ed.) CitationAb Aziz, Yuhanis. The Effects of Emotional Dissonance and Employee's Empowerment on Service Quality and Customer Satisfaction Perception: Customer Level Analysis. Faculty of Economics and Management, Universiti Putra Malaysia, 2008.
Warning: These citations may not always be 100% accurate.