The practices of customer satisfaction survey among Malaysian libraries

QR Code

The practices of customer satisfaction survey among Malaysian libraries

This paper aims to identify the current practices of customer satisfaction survey (CSS) among Malaysian libraries. A self-developed questionnaire was used to gauge the respondents’ opinions on the implementation of CSS in their library. The questionnaire was distributed to 150 Malaysian libraries co...

Full description

Bibliographic Details
Main Authors:	Md Ishak, Amir Hussain, Sahak, Mohd Dasuki
Format:	Article
Language:	English
Published:	Persatuan Pustakawan Malaysia 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/39348/ http://psasir.upm.edu.my/id/eprint/39348/1/The%20practices%20of%20customer%20satisfaction%20survey%20among%20Malaysian%20libraries.pdf

Similar Items

The practices of customer satisfaction survey among Malaysian libraries
by: Md Ishak, Amir Hussain, et al.
Published: (2014)

Customer satisfaction survey on library collection.
by: Abdullah, Salmah
Published: (2011)

Discovering the right key performance indicators in libraries: a review of literatures
by: Md Ishak, Amir Hussain, et al.
Published: (2011)

Performance indicators in measuring academic library.
by: Sahak, Mohd Dasuki, et al.

Performance Indicators in Measuring Academic Library
by: Sahak, Mohd Dasuki, et al.
Published: (2012)

Linkage between knowledge management practices towards library user’s satisfaction at Malaysian University Libraries
by: Che Rusuli, Muhamad Saufi
Published: (2014)

Deep learning algorithms for personalized services and enhanced user experience in libraries
by: Sa'ari, Haziah, et al.
Published: (2023)

Library usage of medical students: a comparative analysis of first year and third year students in Universiti Putra Malaysia
by: Sahak, Mohd Dasuki, et al.
Published: (2014)

IIUM press customer survey 2011: perception and satisfaction
by: Wok, Saodah
Published: (2012)

Library and students' satisfaction
by: Chin, Kai Wei, et al.
Published: (2018)

The green library initiative at Universiti Putra Malaysia
by: Kassim, Muzaffar Shah, et al.
Published: (2019)

An Investigation into Customers Returns Practices: A Survey in Nottingham
by: Madzlan, Noor Al Iman
Published: (2008)

Jerayawara Sambutan 50 Tahun Rukun Negara di UPM meriah
by: Sahak, Mohd Dasuki
Published: (2020)

User satisfaction with the daylighting design at a Malaysian Public University Library
by: Bagheri, Shakiba
Published: (2015)

The factors that influence job satisfaction among royal Malaysian customs department employee
by: Shafi, Muhammad Ammar, et al.
Published: (2018)

Are TQM practices supporting customer satisfaction and service quality?
by: Ooi, Keng Boon, et al.
Published: (2011)

Important attributes of customer satisfaction in telecom industry: a survey based study
by: Khan, Nusratullah, et al.
Published: (2017)

Validating the Customer Satisfaction Survey (CSS) Scale in the Australian Fast Food Industry
by: Phau, Ian, et al.
Published: (2013)

The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010)

Job satisfaction among Malaysian employees: an application of Spector’s Job Satisfaction Survey in the South East Asian Context
by: R Zirwatul Aida R Ibrahim,, et al.
Published: (2014)

Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty
by: Yusof, Yusnita, et al.
Published: (2015)

Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty

The effect of online marketing on customer satisfaction.
by: Abdul Aziz, Yuhanis, et al.
Published: (2012)

A methodology to map customer complaints and measure customer satisfaction and loyalty
by: Faed, Alireza, et al.
Published: (2014)

Assessment of customer satisfaction on tqm practices in Oman’s construction industry
by: Ali, Khalid, et al.
Published: (2008)

Quality Management Practices and Their Relationship with Customer Satisfaction and Productivity Improvement
by: Terziovski, Mile
Published: (2006)

Developing an integrative customer satisfaction model: an application of customer experience in Malaysian e-banking services
by: Bashir, Md Abdul, et al.
Published: (2020)

Psychometric properties of the Malay version of the job satisfaction survey among Malaysian military personnel
by: Ang, Chin Siang, et al.
Published: (2014)

Internal customer satisfaction towards HRM practices and its influence on external customers and organisational outcomes
by: Wok, Saodah, et al.
Published: (2011)

2017_Customer Satisfaction With Green Initiatives in Malaysian Hotels

Partnership between librarians and faculty at a Malaysian university library: a focus group survey
by: Abu Bakar, Ahmad Bakeri
Published: (2009)

Customer-driven business information provision in Malaysian government agencies’ library / Noor Zaidi Sahid
by: Sahid, Noor Zaidi
Published: (2017)

Green image implication towards customer satisfaction and customer loyalty in the Malaysian hotel industry

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)

Islamic relationship marketing practice, customer satisfaction, and retention: a mediation analysis
by: Che Mohd Salleh, Marhanum
Published: (2014)

Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks
by: Adeiza, A., et al.
Published: (2022)

An Investiogation on the antecedents influencing customer e-loyality and e-satisfaction among Malaysians with the effects of trustworthiness
by: Wong, Winnie Poh Ming
Published: (2013)

Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library
by: Suziyana, Mat Dahan, et al.
Published: (2016)

The Prospects for Vietnamese Academic Library Consortia: Results of a Survey
by: Hoang, T., et al.
Published: (2017)

Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh
by: Bashir, Md Abdul
Published: (2022)