The practices of customer satisfaction survey among Malaysian libraries

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The practices of customer satisfaction survey among Malaysian libraries

This paper aims to identify the current practices of customer satisfaction survey (CSS) among Malaysian libraries. A self-developed questionnaire was used to gauge the respondents’ opinions on the implementation of CSS in their library. The questionnaire was distributed to 150 Malaysian libraries co...

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Bibliographic Details
Main Authors:	Md Ishak, Amir Hussain, Sahak, Mohd Dasuki
Format:	Article
Language:	English
Published:	Persatuan Pustakawan Malaysia 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/39348/ http://psasir.upm.edu.my/id/eprint/39348/1/The%20practices%20of%20customer%20satisfaction%20survey%20among%20Malaysian%20libraries.pdf

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