Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia

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Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia

Understanding of consumer complaint behavior (CCB) is imperative in the present of competitive business environment as it serves as a quality improvement tool in order to enhance consumer satisfaction. This study aims to determine the factors influencing complaint behavior among motor vehicle repair...

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Bibliographic Details
Main Author:	Mat, Azmi
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Consumer complaints - Malaysia Consumer behavior - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/39217/ http://psasir.upm.edu.my/id/eprint/39217/1/FEM%202013%2013%20IR.pdf

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