Employees' English language proficiency and visitors' perception of services received at Beijing Art Zone 798

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Employees' English language proficiency and visitors' perception of services received at Beijing Art Zone 798

This study concerns the perception of proficiency in English as a foreign language among employees in the Beijing 798 art zone plus visitors’ perception of services received and staff professionalism. The aim of the study is to establish the extent of the mismatch between the perceptions of both gal...

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Bibliographic Details
Main Author:	Selke, Raimond
Format:	Article
Language:	English
Published:	Universiti Putra Malaysia Press 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/37434/ http://psasir.upm.edu.my/id/eprint/37434/1/Employees%E2%80%99%20English%20language%20proficiency%20and%20visitors%E2%80%99%20perception%20of%20services%20received%20at%20Beijing%20Art%20Zone%20798.pdf

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