Emotional labour: a case of fast food employees in Klang Valley, Malaysia

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Emotional labour: a case of fast food employees in Klang Valley, Malaysia

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...

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Bibliographic Details
Main Authors:	Ghazali, Hazrina, Yap, Ahmad
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA 2014
Online Access:	http://psasir.upm.edu.my/id/eprint/37432/ http://psasir.upm.edu.my/id/eprint/37432/1/EMO.pdf

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