Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper
Thus far no effort has been undertaken to facilitate foodservice operators to measure their performance, identify and deploy appropriate measures to improve the requirements and expectations of a Halalan Toyyiban Foodservice modus operandi. This paper looks into developing the tools to measure the H...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2014
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| Online Access: | http://psasir.upm.edu.my/id/eprint/37046/ http://psasir.upm.edu.my/id/eprint/37046/1/Developing%20and%20Validating%20Halal%20Service%20Quality%20Instrument%20for.pdf |
| _version_ | 1848848502696706048 |
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| author | Ibrahim, Shahariah Othman, Mohhidin |
| author_facet | Ibrahim, Shahariah Othman, Mohhidin |
| author_sort | Ibrahim, Shahariah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Thus far no effort has been undertaken to facilitate foodservice operators to measure their performance, identify and deploy appropriate measures to improve the requirements and expectations of a Halalan Toyyiban Foodservice modus operandi. This paper looks into developing the tools to measure the Halal Foodservice Service Quality based on previous literature and in-depth interviews to be conducted among selected Muslim Clergies and the general public followed by validation process using statistical analysis. This tool could be used to minimize the occurrence of halal service failures, improve recovery efforts, increase customer satisfaction, and generate positive re-patronage behaviour at food service establishments. |
| first_indexed | 2025-11-15T09:35:31Z |
| format | Article |
| id | upm-37046 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T09:35:31Z |
| publishDate | 2014 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-370462015-12-01T07:17:14Z http://psasir.upm.edu.my/id/eprint/37046/ Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper Ibrahim, Shahariah Othman, Mohhidin Thus far no effort has been undertaken to facilitate foodservice operators to measure their performance, identify and deploy appropriate measures to improve the requirements and expectations of a Halalan Toyyiban Foodservice modus operandi. This paper looks into developing the tools to measure the Halal Foodservice Service Quality based on previous literature and in-depth interviews to be conducted among selected Muslim Clergies and the general public followed by validation process using statistical analysis. This tool could be used to minimize the occurrence of halal service failures, improve recovery efforts, increase customer satisfaction, and generate positive re-patronage behaviour at food service establishments. Elsevier 2014-05 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/37046/1/Developing%20and%20Validating%20Halal%20Service%20Quality%20Instrument%20for.pdf Ibrahim, Shahariah and Othman, Mohhidin (2014) Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper. Procedia - Social and Behavioral Sciences, 130 . pp. 400-408. ISSN 1877-0428 10.1016/j.sbspro.2014.04.047 |
| spellingShingle | Ibrahim, Shahariah Othman, Mohhidin Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title | Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title_full | Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title_fullStr | Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title_full_unstemmed | Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title_short | Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper |
| title_sort | developing and validating halal service quality instrument for malaysian food service establishments: a conceptual paper |
| url | http://psasir.upm.edu.my/id/eprint/37046/ http://psasir.upm.edu.my/id/eprint/37046/ http://psasir.upm.edu.my/id/eprint/37046/1/Developing%20and%20Validating%20Halal%20Service%20Quality%20Instrument%20for.pdf |