APA (7th ed.) Citation

Lee, S. Y., Abdul Aziz, Y., Md Sidin, S., & Saleh, R. (2014). The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours. Faculty of Economics and Management, Universiti Putra Malaysia.

Chicago Style (17th ed.) Citation

Lee, Shin Ying, Yuhanis Abdul Aziz, Samsinar Md Sidin, and Rosli Saleh. The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours. Faculty of Economics and Management, Universiti Putra Malaysia, 2014.

MLA (9th ed.) Citation

Lee, Shin Ying, et al. The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours. Faculty of Economics and Management, Universiti Putra Malaysia, 2014.