Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process
In the requirement analysis phase, good quality requirements are needed to develop the foundation of good quality software. This paper proposes quality attributes from the SQA activities in requirement phase from the end users’ perspective in an e-commerce application. By analyzing...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Published: |
Science and Engineering Research Support Society
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/35405/ |
| _version_ | 1848848045701070848 |
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| author | Wan Ab. Rahman, Wan Nurhayati Badrul Kamal, Asma' Talha, Hazliana Josiah, Bunjo Adamu, Lawal Wu, Liming Mohd Rosli, Nur Sakinah |
| author_facet | Wan Ab. Rahman, Wan Nurhayati Badrul Kamal, Asma' Talha, Hazliana Josiah, Bunjo Adamu, Lawal Wu, Liming Mohd Rosli, Nur Sakinah |
| author_sort | Wan Ab. Rahman, Wan Nurhayati |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In the requirement analysis phase, good quality requirements are needed to develop the foundation of good quality software. This paper proposes quality attributes from the SQA activities in requirement phase from the end users’ perspective in an e-commerce application. By analyzing SQA activities in requirement engineering process, we found out five quality attributes that most affect customer’s satisfaction: functionality, security, usability, reliability and efficiency. This paper describes the quality attributes that are gained from the requirements elicitation, requirements documentation, requirements validation, negotiation and the requirements management planning activities. The results show that functionality, security, usability, reliability and efficiency affect e-commerce customers’ satisfaction. Most of the online shopping websites comply with customer requirement and requirement expectations. |
| first_indexed | 2025-11-15T09:28:16Z |
| format | Article |
| id | upm-35405 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T09:28:16Z |
| publishDate | 2015 |
| publisher | Science and Engineering Research Support Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-354052016-01-06T03:42:34Z http://psasir.upm.edu.my/id/eprint/35405/ Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process Wan Ab. Rahman, Wan Nurhayati Badrul Kamal, Asma' Talha, Hazliana Josiah, Bunjo Adamu, Lawal Wu, Liming Mohd Rosli, Nur Sakinah In the requirement analysis phase, good quality requirements are needed to develop the foundation of good quality software. This paper proposes quality attributes from the SQA activities in requirement phase from the end users’ perspective in an e-commerce application. By analyzing SQA activities in requirement engineering process, we found out five quality attributes that most affect customer’s satisfaction: functionality, security, usability, reliability and efficiency. This paper describes the quality attributes that are gained from the requirements elicitation, requirements documentation, requirements validation, negotiation and the requirements management planning activities. The results show that functionality, security, usability, reliability and efficiency affect e-commerce customers’ satisfaction. Most of the online shopping websites comply with customer requirement and requirement expectations. Science and Engineering Research Support Society 2015 Article PeerReviewed Wan Ab. Rahman, Wan Nurhayati and Badrul Kamal, Asma' and Talha, Hazliana and Josiah, Bunjo and Adamu, Lawal and Wu, Liming and Mohd Rosli, Nur Sakinah (2015) Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process. International Journal of Software Engineering and Its Applications, 9 (3). pp. 57-70. ISSN 1738-9984 http://www.sersc.org/journals/IJSEIA/vol9_no3_2015.php |
| spellingShingle | Wan Ab. Rahman, Wan Nurhayati Badrul Kamal, Asma' Talha, Hazliana Josiah, Bunjo Adamu, Lawal Wu, Liming Mohd Rosli, Nur Sakinah Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title | Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title_full | Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title_fullStr | Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title_full_unstemmed | Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title_short | Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process |
| title_sort | software quality aassurance – e-commerce customers satisfaction in requirements engineering process |
| url | http://psasir.upm.edu.my/id/eprint/35405/ http://psasir.upm.edu.my/id/eprint/35405/ |