Service quality perception in a private hospital

QR Code

Service quality perception in a private hospital

Bibliographic Details
Main Authors:	Ng, Siew Imm, Goh, Hui Leng, Ho, Jo Ann
Format:	Book Section
Published:	Universiti Putra Malaysia Press 2008
Online Access:	http://psasir.upm.edu.my/id/eprint/32754/

Similar Items

Effect of age, gender and level of education on the ethical perception of Malaysian managers
by: Ho, Jo Ann, et al.
Published: (2008)

Customer's satisfaction towards service quality of private hospitals in Kuching
by: Cha, Chon Heng
Published: (2011)

The impact of tourism service quality on satisfaction
by: Latiff, Khairunnisak, et al.
Published: (2015)

An investigation of key competitiveness indicators and drivers of full-service airlines using Delphi and AHP techniques
by: Delbari, Seyyed Ali, et al.
Published: (2016)

Cultivating meaningful experiences: the impact of psychological climate on voluntary pro-environmental behavior and proactive customer service performance
by: Yang, Boya, et al.
Published: (2024)

Examining the relationships of destination image, memorable tourism experience and tourists' behavioral intentions in ancient towns
by: Xue, Zhou, et al.
Published: (2023)

Cultural similarity effect on the relationship quality between exporters and intermediaries and export performance of SMEs
by: Hamir Basah, Norliza, et al.
Published: (2020)

Reciprocity at any cost?
by: Ng, Siew Imm, et al.
Published: (2009)

The secret behind EURO chairs success
by: Ho, Jo Ann, et al.
Published: (2013)

Service quality of Maldivian hospitality industry: Chinese tourists' perception
by: Ramachandran, Sridar, et al.
Published: (2017)

Service quality of Maldivian hospitality industry: Chinese tourists’ perception
by: Ramachandran, Sridar, et al.
Published: (2017)

Ethical perception: are differences between ethnic groups situation dependent?
by: Ho, Jo Ann
Published: (2010)

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid
by: Mohd Farid, Nazhatul Aini
Published: (2009)

Relationship quality and customer loyalty towards private hospitals in Malaysia.
by: Chiew, Chai Hui, et al.
Published: (2011)

Service quality in private higher education industry: The students' perceptions and expectations / Noraini Yaumiddin
by: Yaumiddin, Noraini
Published: (2010)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

Seeking tourism sustainability - a case study of Tioman Island, Malaysia
by: Siew, Imm Ng, et al.
Published: (2017)

Impact of positive and negative corporate social responsibility on automotive firms' financial performance: A market-based asset perspective
by: Lin, Woon Leong, et al.
Published: (2020)

The relationship of healthcare service quality and patient satisfaction on patient loyalty of outpatient clinics in private hospitals in Malaysia
by: Othman, Nur Amalia
Published: (2024)

Service Quality ad Property Owner Satisfaction in Building Management for Private Residence Property
by: Woon, Siew Lim
Published: (2016)

Factors Influencing the Relationship Quality and Export Performance of Exporters and Foreign Intermediaries
by: Basah, Norliza Hamir, et al.
Published: (2017)

Private Sector’s Perception of the Risk Allocation In Public-Private Partnership (PPP) Arrangement
by: Lau, Siew Soon
Published: (2012)

Measuring the influence and impact of competitiveness research: a Web of Science approach
by: Delbari, Seyyed Ali, et al.
Published: (2015)

Problems and stakeholder responsibilities in island tourism : the case of Tioman Island in Malaysia
by: Ho, Jo Ann, et al.
Published: (2017)

Job demands & job resources: predicting burnout and work engagement among teachers
by: Roslan, Nurul Aimi, et al.
Published: (2015)

Impact of positive and negative corporate social responsibility on corporate financial performance and idiosyncratic risk
by: Lin, Woon Leong, et al.
Published: (2017)

Antecedents and outcome of job embeddedness: evidence from four and five-star hotels
by: Chan, Wei Leong, et al.
Published: (2019)

The influence of SMEs employees' intention towards innovative behaviour
by: Yusof, Rosmelisa, et al.
Published: (2018)

How memorable is halal tourism in Japan and the United Kingdom?
by: Hamid, Mamoona, et al.
Published: (2023)

Does corporate social responsibility lead to improved firm performance? the hidden role of financial slack
by: Lin, Woon Leong, et al.
Published: (2020)

A moderated-mediation model of career adaptability and life satisfaction among working adults in Malaysia
by: Siew, Imm Ng, et al.
Published: (2022)

Patients’ Satisfaction Towards the Healthcare Institutions Service Quality: a Comparison Between Public and Private Hospitals in Klang Valley
by: Kang, Aik Joo
Published: (2019)

Measuring quality performance between public and private hospitals in Malaysia
by: Ahmed, Selim, et al.
Published: (2017)

Unravelling determinants of webrooming behaviour- a qualitative inquiry
by: Cheng, Eugene Xi Aw, et al.
Published: (2021)

Perceptions of business ethics in a multicultural community: the case of Malaysia
by: Abdul Rashid, Md. Zabid, et al.
Published: (2003)

Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals
by: Noor Hazilah , Abd Manaf, et al.
Published: (2009)

Patient satisfaction as an indicator of service quality in malaysian public hospitals
by: Abd. Manaf, Noor Hazilah, et al.
Published: (2009)

Conflicts to consensus: stakeholder perspectives of Tioman Island tourism sustainability
by: Chia, Kei Wei, et al.
Published: (2018)

Determinants of individual relative deprivation amongst flight attendants
by: Mohd Ariffin, Siti Zubaidah, et al.
Published: (2019)

Weeding out deviant workplace behaviour in downsized organizations: the role of emotional intelligence and job embeddedness
by: Mohd Yusof, Mastura, et al.
Published: (2019)