A study of emotional labour of fast food employees

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A study of emotional labour of fast food employees

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting. A survey questionnaire used to underpin this study and 170 respondents participated in this study. Data were analysed by using SPSS and findings found that the u...

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Bibliographic Details
Main Authors:	Ghazali, Hazrina, Abdul Halim, Nurhasmilaalisa, Yap, Sing Yee
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Online Access:	http://psasir.upm.edu.my/id/eprint/31475/ http://psasir.upm.edu.my/id/eprint/31475/1/ID%2031475.pdf

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