Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Book Section |
| Language: | English |
| Published: |
McGraw Hill
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/31157/ |
| _version_ | 1848846879083724800 |
|---|---|
| author | Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin |
| author2 | Ng, Siew Imm |
| author_facet | Ng, Siew Imm Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin |
| author_sort | Mohd Shahril, Aslinda |
| building | UPM Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T09:09:43Z |
| format | Book Section |
| id | upm-31157 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T09:09:43Z |
| publishDate | 2013 |
| publisher | McGraw Hill |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-311572014-10-23T09:27:54Z http://psasir.upm.edu.my/id/eprint/31157/ Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin McGraw Hill Ng, Siew Imm Hassan, Hamimah Lee, Shin Ying 2013 Book Section PeerReviewed Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. In: Reading on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor, pp. 71-77. ISBN 9789675771880 English |
| spellingShingle | Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title | Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title_full | Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title_fullStr | Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title_full_unstemmed | Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title_short | Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. |
| title_sort | service guarantee : the impact of empowerment and employee motivation in four and five star hotel in malaysia. |
| url | http://psasir.upm.edu.my/id/eprint/31157/ |