APA (7th ed.) Citation

Mohd Shahril, A., Abdul Aziz, Y., Othman, M., & Ng, S. I. (2013). Service guarantee: The impact of empowerment and employee motivation in four and five star hotel in Malaysia. McGraw Hill.

Chicago Style (17th ed.) Citation

Mohd Shahril, Aslinda, Yuhanis Abdul Aziz, Mohhidin Othman, and Siew Imm Ng. Service Guarantee: The Impact of Empowerment and Employee Motivation in Four and Five Star Hotel in Malaysia. McGraw Hill, 2013.

MLA (9th ed.) Citation

Mohd Shahril, Aslinda, et al. Service Guarantee: The Impact of Empowerment and Employee Motivation in Four and Five Star Hotel in Malaysia. McGraw Hill, 2013.