Service guarantees : the impact on empowerment and five star hotels in Malaysia.

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Service guarantees : the impact on empowerment and five star hotels in Malaysia.

Bibliographic Details
Main Authors:	Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin
Other Authors:	Ng, Siew Imm
Format:	Book Section
Published:	McGraw Hill 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/31125/

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